Amazon Prime Members to Get Full Refunds on Cancellations Soon

Amazon has updated its Prime membership cancellation policy, allowing customers to receive a full refund at any point during the membership period, effective May 9, 2025. This move is part of the company’s ongoing effort to simplify its services and offer greater flexibility to subscribers.

What’s Changing in the Prime Refund Policy?

Previously, Amazon only allowed full refunds on Prime membership if it was canceled within three working days of activation or change from a free trial—and only if no benefits were used during that time.

With the revised policy, subscribers can now cancel their Prime membership anytime during their subscription period and get a 100% refund, provided they have not used any Prime benefits or made any eligible purchases.

Conditions for Full Refund Eligibility

• Full refund is only applicable if the user has not used Prime benefits (like free shipping or Prime Video).

• If any Prime benefit is used, users will not be eligible for a full refund.

• The update will apply to both monthly and annual Prime memberships.

Why Amazon Is Making This Change

According to Amazon’s update on its Help & Customer Service page, the change aims to simplify the cancellation experience and give more control to users. With this, Amazon aligns with evolving customer expectations for more transparent and flexible digital services.

Prime Membership Benefits Overview

Amazon Prime includes a wide array of perks, such as:

• Free same-day or next-day delivery on eligible items

• Exclusive discounts and Lightning Deals

• Access to Prime Video, Prime Music, and Prime Reading

• Free in-game content via Prime Gaming

How to Cancel Amazon Prime Membership

On a Web Browser:

1. Log in to your Amazon account via amazon.in or amazon.com

2. Navigate to Account & Lists > Click on Prime Membership

3. Under “Manage Membership,” click on End Membership

4. Follow prompts: Cancel My Benefits → Continue to Cancel → Cancel Membership

On the Amazon App:

1. Open the Amazon app and tap on the Profile icon

2. Go to Your Account > Memberships & Subscriptions

3. Tap on Prime Membership Settings > Manage Membership

4. Tap Update, Cancel and More > End Membership

5. Follow the cancellation prompts as on desktop

How This Affects Existing and New Subscribers

• Existing subscribers will benefit from this change starting May 9, 2025

• New users signing up after this date will also fall under the new refund guidelines

• Subscribers using Prime for only specific events (e.g., Prime Day, holiday sales) can now join risk-free—as long as they don’t use the benefits

Competitive Edge in the Subscription Market

This customer-centric policy could give Amazon a competitive edge in the booming subscription economy. By reducing the risks of long-term commitment, Amazon may attract more short-term subscribers and convert hesitant users into paid members.