Zomato has significantly broadened its train food delivery service, now reaching 100 railway stations across 88 cities in India. This expansion aims to enhance the dining experience of train passengers by making a wider range of food options readily available during their journey. This initiative is in collaboration with the Indian Railway Catering and Tourism Corporation (IRCTC), reflecting a strategic move to integrate modern food delivery solutions into the traditional railway system.
To date, Zomato claims to have fulfilled over 1 million orders through its train food delivery service. The company’s partnership with IRCTC has allowed it to streamline food services on trains, ensuring passengers have access to quality meals during their travels. The service is available at numerous stations, covering a substantial portion of the Indian railway network, and is poised to enhance the convenience of train travel across the country.
Passengers using the Zomato app can access the train food delivery service by searching for relevant keywords such as "train" or updating their location within the app. After entering their PNR (Passenger Name Record) number, the app automatically retrieves the passenger's seat and train details. This functionality allows Zomato to coordinate food deliveries to coincide with the train's arrival at the station. Additionally, passengers have the option to pick up their orders from designated pickup points at the station if they prefer.
In case of delays, Zomato tracks the real-time status of trains to adjust delivery timings accordingly. This proactive approach ensures that passengers receive their food even if the train is running behind schedule, thereby maintaining the reliability of the service despite unforeseen delays.
Zomato’s train food delivery service offers a variety of vegetarian and non-vegetarian food items. The platform emphasizes customer convenience by providing real-time tracking of orders and dedicated support for any issues that might arise during the delivery process. This comprehensive service package aims to cater to diverse passenger needs and enhance the overall travel experience.
Rakesh Ranjan, CEO of Food Delivery at Zomato, expressed enthusiasm about the collaboration with IRCTC. He highlighted the company’s commitment to enriching the train travel experience by offering a range of culinary options. Ranjan believes that this expanded service will positively impact millions of passengers, making their journeys more enjoyable and convenient.
Conclusion
Zomato’s recent expansion of its train food delivery service represents a significant enhancement in the convenience and quality of food options available to train passengers. By leveraging technology and collaborating with IRCTC, Zomato aims to make train travel a more pleasant experience, ensuring that passengers can enjoy a variety of meals while on the move. The service’s comprehensive features, including real-time tracking and flexible delivery options, reflect Zomato’s dedication to improving travel comfort and satisfaction.