The owner of Taj Hotels, Indian Hotels, debuted its food delivery service Qmin two years ago. At the height of the epidemic, the Tata Group built its own internal platform in Qmin rather than contracting out the Taj Hotel Group's distribution services to already established platforms.
Qmin has made 100 crore in revenue during the past two years. It targets generating 80 crore in income this year alone. Because we have discovered the proper balance in how we utilise our current resources, we are likely the only food delivery platform that has been profitable from day one, Jehangir Press, associate VP, strategic accounts management group and commercial director, Qmin at IHCL, informed.
Together, Zomato and Swiggy control 90–95% of the Indian meal delivery market, but they are also losing money. Zomato reported a net loss of 1,222 crore for the three months ended in March 2022, an increase of 400 crore from the previous period. The Tata Group might stop relying on delivery services like Zomato or Swiggy with the help of Qmin. Additionally, Qmin provided the group total control over every aspect of the food delivery and preparation process. "We have complete control over the value chain, and as a result, you have control over the security, hygienic conditions, and health of whatever you send out. We must not, of course, sacrifice cleanliness and safety. We made a decision, and even though it would have cost us significantly more, we chose the entire ecosystem, it added.
Qmin claims that in contrast to its rivals, which have been concentrating on reducing their delivery times from 30 minutes to 10 minutes, it has given top priority to security, hygiene, sustainability, and providing a deluxe experience. Delivering orders through Qmin can take up to 90 minutes. The most popular meals on the app are the Fiama pizzas and Qmin's family feast widget, with prices starting at 200. Over a million meals have already been provided to customers, and more than 57,000 meals have been donated to Assamese flood-affected areas. Qmin began as a gourmet food delivery business, but since launching its food truck, gourmet eateries, and Qmin fast service restaurant, it has expanded into other culinary categories (QSR). Outside corporate buildings, its food trucks are parked, and it also provides catering for private house parties.