Air India has become the first airline in India to offer in-flight Wi-Fi connectivity on its domestic routes, a groundbreaking move that sets a new standard in Indian aviation. Starting January 1, 2025, passengers on select Air India aircraft – including the Airbus A350, Boeing 787-9, and select Airbus A321neo models – can enjoy complimentary internet access during their journey.
This new offering transforms air travel by allowing passengers to stay connected, whether for work, social media, or staying in touch with loved ones. The service is aimed at enhancing the travel experience for both leisure and business flyers.
The Chief Customer Experience Officer at Air India, Rajesh Dogra, highlighted the importance of connectivity, stating,
“Connectivity is now an integral part of modern travel. For some, it is about the convenience and comfort of real-time sharing, while for others, it is about greater productivity and efficiency."
He added,
"Whatever be one’s purpose, we are confident that our guests will appreciate having the option of connecting to the web and enjoy the new Air India experience on board these aircraft."
The service supports multiple devices, such as laptops, tablets, and smartphones, running iOS or Android. Moreover, passengers can connect multiple devices simultaneously, ensuring seamless access throughout the flight.
Air India’s domestic Wi-Fi rollout follows the success of its pilot program on international routes, including flights to New York, London, Paris, and Singapore. This new feature underscores the airline’s commitment to innovation and customer-centric solutions.
Initially, the Wi-Fi service will remain complimentary for an introductory period, with plans to expand it across the airline's fleet in the near future.
Connecting to the internet on Air India flights is designed to be a hassle-free experience. Follow these simple steps:
Enable Wi-Fi on your device.
Select the ‘Air India Wi-Fi’ network from the available options.
Enter your PNR and last name on the Air India portal.
Enjoy complimentary internet access during your flight.
While the service is subject to factors like satellite connectivity and government regulations, it marks a significant advancement in passenger convenience and satisfaction.
With the introduction of in-flight Wi-Fi on domestic routes, Air India not only sets a benchmark in Indian aviation but also reinforces its position as a forward-thinking airline. Whether it’s checking emails, streaming content, or simply browsing social media, passengers can now enjoy uninterrupted connectivity at 35,000 feet.
This initiative aligns with Air India’s broader vision of providing cutting-edge services that cater to the needs of modern travelers, making every journey memorable and productive.
The introduction of in-flight Wi-Fi on domestic routes by Air India marks a transformative milestone in Indian aviation, blending convenience and innovation to cater to the needs of modern travelers. This service not only enhances passenger experiences but also reaffirms Air India’s commitment to setting industry benchmarks.
By enabling seamless connectivity for work, entertainment, or communication at 35,000 feet, Air India ensures that passengers stay productive and connected throughout their journey. As this initiative expands across its fleet, Air India continues to redefine the future of air travel in India, making each flight a blend of comfort, connectivity, and innovation.